Excelia
Write your instructions once, in plain language: what you sell, at what prices, in what tone — then every enquiry gets an instant, accurate answer, day and night, while your team focuses on what truly needs a human.
Replies follow instructions you write in plain language. Try it yourself: same question, three styles.
"Speak formally and politely, address the customer with respect, and give full shipping details."
Every green dot is an enquiry answered the moment it arrived — notice how many come outside working hours. The enquiry answered instantly becomes a sale; the one that waits until morning buys elsewhere.
Some conversations need your team: negotiation, a sensitive complaint, a special request. Any team member takes the chat with one click, auto-replies stop on it instantly and the human continues — the customer feels no seam.
Smart replies run on the Google Gemini engine — Google's latest models — governed by your business's instructions and your limits.
Good automation isn't the kind that says anything — it's the kind that keeps its limits. Our fixed rules:
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